Refund Policy

The guarantee covers subscription fees— the monthly or annual amount you pay for your Starter, Pro or Chain plan. It runs from the date of your first paid subscription payment and applies once per customer.

Migration is free on every tier, so there is no onboarding or setup fee to refund. There is none to charge in the first place.

Email hello@anchorlyft.com from the address on your account, or ask your account contact, and say you want to use the guarantee. That is the whole process. You do not need a reason, a form or a phone call.

We will:

1. acknowledge your request within 2 business days;
2. confirm the amount and cancel your subscription so nothing further is charged;
3. issue the refund within 10 business days of confirming it.

Refunds go back to the original payment method. How long the money then takes to appear is up to your bank or card issuer, and is usually a further 5 to 10 business days.

Every Anchor plan is month-to-month. There is no minimum term, no notice period and no cancellation or exit fee.

Cancel at any time and your subscription runs to the end of the period you have already paid for, then stops. We do not pro-rate a partial month on a monthly plan, because you keep full use of the service for the rest of it.

Paying annually costs less. It is a discount, not a commitment, and it does not lock you in.

If you cancel an annual plan after the 60-day guarantee has passed, we refund the unused whole months remaining, calculated at the annual rate you actually paid. The month in progress is not refunded.

• Payment processing fees already incurred on transactions your gym has run — see the next section.
• Pass-through charges from third parties, where they apply: for example Apple and Google developer or store fees for a custom app, and carrier charges for SMS and voice minutes actually sent or placed. These are amounts we have paid out to someone else on your behalf.
• Amounts you have collected from your own members. Those are your gym’s revenue, they settle to your own connected account, and they are nothing to do with what you pay us. Refunds to your members are your decision and you make them from your own dashboard.

When your gym takes a payment, the card networks and our payment processor take their cut of that transaction at the moment it settles. That money leaves the system immediately and does not come back to us, so we cannot return it to you.

This is the one part of a refund that is not in our gift, and we would rather say so here than at the point you ask. Everything else — the subscription itself — is covered by the guarantee in section 1.

The processing rates themselves are published on our pricing page and are the same on every tier.

Whether or not you take a refund, your data is yours. A full export of your members, plans, billing history and records is available at any time from your dashboard, in a standard format, at no charge and with no exit fee. You do not need to ask us, and we will not hold an export hostage against a cancellation.

After you cancel, we keep your data for a limited period so you can change your mind or retrieve something you missed, then delete it. Tell us if you want it deleted sooner.

We do not raise the price of an existing subscription. Your subscription fee and your processing rate are fixed for as long as you stay subscribed, and that commitment is recorded in your subscription agreement.

If we ever did need to change a price for existing customers, we would give you notice in writing first and you could cancel before it took effect and take a pro-rata refund of anything paid in advance.

If we withdraw the service or close your account for any reason other than your serious or repeated breach of your agreement, we will refund the unused portion of anything you have paid in advance, pro-rata, and give you reasonable notice and time to export your data.

Please come to us first. The guarantee above is deliberately easier and faster than a chargeback, and we would rather refund you than argue with your bank.

If you do raise a chargeback we may suspend the account while the card issuer decides, because the disputed amount is held from us in the meantime. We will always give you the evidence we submit.

Refund requests and billing questions: hello@anchorlyft.com
Formal notices: [ TO BE COMPLETED: legal/notices mailbox — e.g. legal@anchorlyft.com; confirm it delivers ]

Anchor Line Systems LLC
[ TO BE COMPLETED: registered business address — street, city, Missouri, ZIP ]

This policy sits alongside our Terms & Conditions. Where you have signed a subscription agreement with us, that agreement governs if it says something different.